Returns & Refunds
Simple, Fair & Worry-Free Support π
At tdrifhiheeβ’, your satisfaction is important to us. We want every order to feel easy, reliable, and reassuring from the moment you shop to the moment your item arrives.
This policy explains how returns, exchanges, and refunds are handled by Globe Food Equipment Company Inc.
1. Return Window & Eligibility π¦
We accept eligible returns within 30 days from the date your order is delivered.
To qualify for a return, the item should meet the following conditions:
β The product is unused and in its original condition
β Original packaging, labels, and accessories are included when applicable
β A receipt, order number, or purchase confirmation is provided
β The item is not listed as final sale or non-returnable
Products that are used, damaged by misuse, missing parts, or returned without proof of purchase may not be accepted.
2. How to Start a Return π©
To begin a return request, please contact our support team first:
Email: service@tyaiko.com
Please include:
β’ Your order number
β’ The item you would like to return
β’ A brief reason for the return
β’ Photos, if the item arrived damaged or incorrect
Once your request is reviewed and approved, we will send you return instructions and, when applicable, a return shipping label.
Important: Items sent back without prior approval may not be processed.
3. Damaged, Defective or Wrong Items π οΈ
Please inspect your package carefully after delivery.
If your item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible at:
Our team will review the issue and help arrange a suitable solution, which may include a replacement, refund, or return instructions depending on the situation.
For faster assistance, please include clear photos of the product, packaging, and shipping label.
4. Items That Cannot Be Returned π«
For safety, hygiene, or order-specific reasons, certain products may not be eligible for return.
Non-returnable items may include:
β’ Perishable goods, including food or beverage-related items
β’ Customized or personalized products
β’ Gift cards
β’ Clearance, final sale, or promotional items
β’ Items that have been used, washed, altered, or damaged after delivery
If you are unsure whether your item can be returned, please contact us before sending it back.
5. Exchanges π
For the quickest exchange process, we recommend the following:
- Contact us to request a return for the original item
- Send the item back according to the approved instructions
- Place a new order for the replacement product
This helps ensure the item you want is available and your new order can be processed without delay.
6. EU Customer Return Rights π
For orders delivered to customers in the European Union, you may have the right to cancel or return your order within 14 days for any reason.
To qualify:
β The item must be unused
β The item must remain in its original condition
β Original packaging and proof of purchase are required
This EU return right applies in addition to our standard 30-day return policy where applicable.
7. Refund Processing π³
After your returned item is received and inspected, we will notify you of the refund status.
If approved:
β’ Refunds will be issued to the original payment method
β’ Please allow up to 10 business days for processing
β’ Your bank or credit card provider may require additional time to post the refund
If more than 15 business days have passed after your refund approval and you still have not received it, please contact us at:
9. Our Promise π€
At tdrifhiheeβ’, we aim to make every return and refund experience clear, fair, and simple.
Thank you for shopping with tdrifhiheeβ’ β weβre here to help make your home and kitchen experience more comfortable, organized, and enjoyable.